Privacy Policy

Privacy Policy

Effective date: 13 August 2026

Haerriz Trendz operates this online customised-products store. This policy explains the information we collect when you browse the site, create an account, customise a product, contact us or place an order, and how that information is used.

Information we collect

• Identity and contact information, such as name, email address and phone number.
• Billing, shipping and order information, including delivery address, selected products, sizes, colours and customisation instructions or uploaded artwork.
• Payment status and transaction references. Payments are processed by PayU; we do not receive or store your full card, bank or UPI credentials.
• Messages, support requests, refund evidence and other information you choose to provide.
• Technical and usage information, such as IP address, browser/device information, cookies, pages visited and site interactions.

How we use information

We use information to operate the store; create, process and deliver customised orders; calculate courier serviceability and charges; process payments and refunds; communicate order and support updates; prevent fraud and abuse; improve site performance and products; maintain records; and meet applicable legal obligations.

Service providers and disclosures

We share only the information reasonably required with service providers that help deliver the store, including WooCommerce and website hosting providers, PayU for payments, Printrove for production and fulfilment, courier providers, email/support services and analytics or security providers. We may also disclose information when required by law, to protect rights and safety, or as part of a legitimate business transfer.

International processing

Some service providers or delivery partners may process information outside your state or country. Where applicable, we use the provider arrangements and safeguards available for that processing.

Cookies and analytics

The site uses essential cookies for functions such as the cart, checkout, account security and currency selection. Analytics and similar technologies may be used to understand site usage and improve performance. You can control non-essential cookies through available site or browser settings, although blocking essential cookies may prevent checkout from working.

Retention and security

We retain information only as long as reasonably needed for orders, support, fraud prevention, accounting, legal obligations and dispute handling. We use reasonable technical and organisational measures to protect information, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

Subject to applicable law, you may ask to access, correct or delete certain personal information, or object to certain processing. Some order and transaction records must be retained for legal, tax, security or dispute purposes.

Children

The store is intended for customers who can lawfully enter a purchase contract. A parent or guardian should place and manage an order for a minor.

Updates and contact

We may update this policy when our services or legal obligations change. The effective date above will be updated for material revisions. For privacy questions or requests, use our Contact page.

Related information: Terms and Conditions, Shipping Policy and Cancellation and Refund Policy.